Everything You Need to Know About Your Fielse Subscription

At Fielse, nothing makes us happier than being part of your learning journey. While we love sharing that experience with you, we also know that questions around subscriptions and billing can sometimes arise.

This post is here to answer those questions clearly and honestly.

How Does the Membership System Work?

Fielse operates on a monthly subscription basis. Your membership begins the moment your first payment is completed and renews automatically each month until you cancel.

Your payment details are handled in accordance with international security standards. Card information is never stored on Fielse's own systems — all transactions are processed and protected by our secure payment infrastructure to PCI-DSS standards.

There is no commitment. You can cancel at any time.

How Do I Cancel My Membership?

Cancelling is straightforward. Log in to your account and go to My Account → My Subscription to cancel. Once cancelled, you will continue to have access to all content until the end of your current billing period. No further charges will be made after that date.

You will receive a confirmation email once your cancellation is complete. We recommend keeping this email for your records.

For step-by-step instructions: How to cancel your Fielse membership

Our Refund Policy

If you have cancelled your membership, you will not be charged for the following period — guaranteed.

If you did not cancel and your subscription renewed, we are unable to offer a refund for that period as the service was available to you. We make this clear at the point of subscription.

However, if you cancelled on time and were still charged, that is something we take seriously. In that case:

• Check your cancellation confirmation email

• Email [email protected] with your payment details and the subject line "Incorrect Charge"

Our team will investigate and get back to you as quickly as possible.

Can I Restart My Membership?

Absolutely. If you have previously cancelled, you can reactivate your membership at any time. Simply log in, complete the payment process, and pick up right where you left off — all your content and progress will be waiting for you.

For step-by-step instructions: Reactivating your Fielse membership

A Final Note

Most questions and concerns we see online come down to a misunderstanding or a gap in information. We hope this post has cleared up any uncertainty around how subscriptions and billing work at Fielse.

If you ever have a question — no matter how small — you can reach us through the Feedback and Help section in your account, or by emailing [email protected].

Wishing you every success on your learning journey.

With love, The Fielse Team